Terms of service
Simple terms for using Tighomecare
These terms explain how Tighomecare supports families, care workers, and administrators during account use, booking, and communication.
Who can use Tighomecare
- Customers can browse approved care workers, request visits, and manage bookings.
- Workers can use Tighomecare only after invitation, profile setup, and required review steps.
- Admins manage services, document review, booking oversight, and payment policy settings.
Booking requests
- A booking request is not confirmed until the worker accepts it.
- Tighomecare only shows approved and bookable workers in customer booking flows.
- Booking windows must follow the current Tighomecare rules, including the minimum visit length and required advance notice.
Non-clinical service boundary
- Tighomecare provides non-clinical companionship and household-support services, not Health Care Aide, nursing, clinical, or personal-care services.
- Workers must not assist with bathing, dressing, toileting, feeding, hands-on mobility or transfers, medication handling, clinical monitoring, or medical procedures.
- Medication reminders are verbal reminders only, and prescription pickup is limited to a delivery errand.
Payments and account responsibility
- Customers are responsible for keeping their card details, contact details, and booking information accurate.
- Reservation payment rules are explained in the reservation payment policy and shown again during checkout.
- Misuse of the platform, false information, or attempts to bypass booking or payment rules may lead to account restrictions.