Cancellation policy
How Tighomecare handles cancellations
This policy explains what happens when a customer or worker cancels a booking request or accepted visit.
Before worker acceptance
- A booking request stays pending until the worker accepts it.
- If a request is cancelled before acceptance, the booking does not move forward as a confirmed visit.
- If no reservation payment has been charged, there is no visit payment to keep.
After worker acceptance
- Once a worker accepts the visit, the reservation payment policy applies.
- The accepted visit and its payment state remain part of the customer and worker booking history.
- Customers should cancel as early as possible if plans change.
Booking rules that still apply
- Tighomecare booking windows follow the minimum visit length rule currently used in checkout.
- Booking requests must still respect the current advance notice rules shown in the product.
- Admins may review booking changes when support or trust questions come up.